Privacy Policy

Last Updated: July 08, 2026

Please read this Privacy Policy carefully. By accessing or using the asbalifecare.com internet-based platform (the "Website"), you provide your explicit and informed consent to the collection, use, storage, processing, and disclosure of your personal information as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Platform.

This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1. Purpose:

1.1. This Privacy Policy ("Privacy Policy") applies to the use of the domain name https://www.asbalifecare.com/ (the "Website"), owned and operated by Asba Life Care Private Limited, a company duly incorporated under the provisions of the Companies Act, having its registered address at Ground Floor, 1446, Sarwat, Muzaffar Nagar, 251001 ("Asba Life Care" or "We" or "Us" or "Our" or "Company").

1.2. The Platform is available to natural persons who have agreed to the Terms and Conditions and this Privacy Policy after due registration, in accordance with the procedure determined by asbalifecare.com from time to time. The Terms and Conditions, read together with this Privacy Policy, govern your purchase and use of products and services from asbalifecare.com and constitute a legally binding agreement between you ("You" or "Your" or "Customer" or "User") and asbalifecare.com.

1.3. We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While We strive to provide security that is commensurate with industry standards, due to the inherent vulnerabilities of the internet, we cannot ensure or warrant absolute security of all information transmitted to Us by You. We employ industry-standard encryption methods, including TLS/SSL, access controls, and other security measures to protect your personal information.

1.4. This Privacy Policy applies to the use of the Platform by all Users. Accordingly, a condition of each User's use of and access to the Platform and the other services provided by asbalifecare.com is their acceptance of this Privacy Policy. Every User is required to read and understand the provisions set out herein prior to submitting any personal information to asbalifecare.com.

1.5. This Privacy Policy is published in compliance with the Information Technology Act, 2000, and the rules, regulations, guidelines, and clarifications framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and we are committed to complying with all applicable data protection laws in India, including the principles of the Digital Personal Data Protection Act, 2023.

1.6. The purpose of this Privacy Policy is to explain to you what personal information We collect from your visit(s) to our Platform and how We protect the information that you provide to us when you use our Platform. You can be assured that asbalifecare.com will use such information sensibly and carefully, and only in accordance with this Privacy Policy.

1.7. This Privacy Policy is effective from July 08, 2026.

1.8. Any information that you provide to asbalifecare.com is subject to this Privacy Policy.

2. User Consent:

2.1. By accessing the Platform and whenever You submit any information to asbalifecare.com or use products and services offered by the Platform, You provide your explicit and informed consent to be bound by the terms of this Privacy Policy and to the collection, use, storage, processing, and disclosure of your personal information in accordance with this Policy.

2.2. As part of providing our services to you, We may need to send routine communications to you, such as order transaction emails and other administrative messages through email and notifications posted on the Platform or through other means available, including text and other forms of messaging. Though we prefer to communicate with our Users via email, as may be deemed necessary, you consent to receive our phone calls, SMS, and WhatsApp messages related to your orders/requests on asbalifecare.com.

2.3. We may periodically send emails, SMS, WhatsApp messages, or notifications about new products, special offers, or other information that You may find interesting and beneficial. We will obtain your explicit opt-in consent for such promotional communications where required by law. If You do not wish to receive promotional information from Us, you can, at any time, manage your communication preferences through your Account settings or opt out by following the unsubscribe instructions provided in the communication or by contacting us at support@asbalifecare.com.

2.4. You must ensure to provide Us with Your correct and up-to-date personal information. This will allow us to contact You for further correspondences with respect to your order at asbalifecare.com. We are not responsible for any inaccurate information You provide to Us, which may affect Your shopping experience on Our Platform.

2.5. If, at any time, you want to access, update, modify, or remove any of your Account information on asbalifecare.com, you may do so by clicking the "My Profile" tab and then reviewing/changing your personal information as desired.

2.6. asbalifecare.com may, in the future, request other optional information from you to customize the Platform and deliver personalized services to our Users. We will obtain your consent for collecting and processing such optional information.

2.7. Users can access, modify, correct, and delete the Personal Information provided by them, which has been voluntarily given by the User and collected by asbalifecare.com in accordance with this Privacy Policy and Terms of Use. However, if the User updates their information, asbalifecare.com may keep a copy of the information that the User originally provided in its archives. In case the User seeks to update or correct their personal information, the User may exercise these rights by clicking "My Profile" on the Platform. The user can also initiate account deletion from their "My Profile" page.

2.8. If a User has inadvertently submitted any personal information to asbalifecare.com prior to reading this Privacy Policy and the Terms of Use, and such User does not agree with the manner in which such information is collected, stored, or used, then such User can ask asbalifecare.com, by sending an email to support@asbalifecare.com containing the rectification required, whether asbalifecare.com is keeping personal information about such User. Every User is also entitled to require asbalifecare.com to delete and destroy all such information relating to such User (but not other Users) in its possession.

3. Personal Information Collected by asbalifecare.com:

3.1. We do not automatically collect your personally identifiable information when you simply browse our Platform.

3.2. We collect information from You when:

• As a new User, when you register/create an account, place your order, or upload your medical prescription at asbalifecare.com.
• As an Existing Customer, when you update your existing profile on asbalifecare.com.
• When you sign up for e-newsletters or other promotional communications at asbalifecare.com (with your consent).
• When you use the Refer & Earn program, contact us, or submit your testimonials at asbalifecare.com.

3.3. As part of using the Platform, we may collect the following categories of information from You:

• Contact Information: Name, User ID, email address, phone number, billing/shipping address (including country and ZIP/ postal code).
• Account Information: Password chosen by User, account preferences.
• Order Information: Details of products ordered, purchase history, order status.
• Health Information: Gender, age, medical prescriptions uploaded, health-related information volunteered by You or required for specific Services. This is considered Sensitive Personal Data.
• Payment Information: Valid financial information (e.g., credit/debit card details, UPI ID, wallet information) used for processing payments. We use secure payment gateways and do not store your complete payment details.
• Technical Information: IP address, computer operating system, time-zone, browser type, and browser plug-in details, device information.
• Usage Data: Information regarding the pages you viewed, the web addresses from which you arrive or click through to, time spent on certain pages, download errors, and page response times.

3.4. During your visit to our Platform, We may automatically receive technical information about your computer/device, including your IP address, your computer operating system, time-zone, browser type, and browser plug-in details, due to the communication protocol settings on the Internet.

3.5. asbalifecare.com may also receive and/or hold information about the User's browsing history, including the URL of the site that the User visited prior to visiting the Platform, as well as the Internet Protocol (IP) address of each User's computer (or the proxy server a User used to access the World Wide Web), User's computer operating system, and the type of web browser the User is using, as well as the name of User's ISP. The Platform uses temporary cookies and other tracking technologies to store certain data (that is not Sensitive Personal Data or Information) that is used by asbalifecare.com and its service providers for the technical administration of the Platform, research and development, and for User administration. Please refer to our Cookie Policy for more detailed information on our use of cookies and how you can manage your preferences.

3.6. asbalifecare.com does not knowingly collect Personal Information from children under the age of 18. If we become aware that we have collected Personal Information from a child under 18 without verification of parental consent, we will take steps to delete such information from our servers. Parents or guardians who believe that their child has submitted Personal Information to us should contact us at support@asbalifecare.com.

3.7. When you browse our Platform, We may also collect information regarding the pages you viewed, the web addresses from which you arrive or click through to, time spent on certain pages, download errors, and page response times. All this information helps us analyze Customers' trends and preferences and thus assists us in improving our service.

3.8. Users can access, modify, correct, and delete the Personal Information provided by them, which has been voluntarily given by the User and collected by asbalifecare.com in accordance with this Privacy Policy and Terms of Use. However, if the User updates their information, asbalifecare.com may keep a copy of the information that the User originally provided in its archives. In case the User seeks to update or correct their personal information, the User may exercise these rights by clicking "My Profile" on the Platform. The user can also initiate account deletion from their "My Profile" page.

3.9. If a User has inadvertently submitted any personal information to asbalifecare.com prior to reading this Privacy Policy and the Terms of Use, and such User does not agree with the manner in which such information is collected, stored, or used, then such User can ask asbalifecare.com, by sending an email to support@asbalifecare.com containing the rectification required, whether asbalifecare.com is keeping personal information about such User. Every User is also entitled to require asbalifecare.com to delete and destroy all such information relating to such User (but not other Users) in its possession.

4. Purpose For Which Your Information May Be Used:

4.1. asbalifecare.com will retain user information only to the extent it is necessary to provide its services to the Users and for legitimate business and legal purposes. The information collected from You may be used for various business and regulatory purposes, including but not limited to the following (with the primary legal basis for processing indicated where applicable):

• Registration of the User on the Platform (Contract Performance).
• Processing the User's orders / requests and provision of services by asbalifecare.com or its affiliates or other third-party service providers (including provision of safe services) (Contract Performance).
• Completing transactions with Users effectively and billing for the products/services provided (Contract Performance, Legal Obligation).
• Technical administration and customization of the Platform (Legitimate Interests - to improve user experience and platform functionality).
• Ensuring that the Platform content is presented to the Users in an effective manner (Legitimate Interests - to optimize platform presentation).
• Delivery of personalized information and targeted advertisements to the User (Consent, Legitimate Interests - for relevant marketing).
• Improvement of Services, features, and functionality of the Platform (Legitimate Interests - for continuous improvement).
• Research and development and for User administration (including conducting user surveys) (Legitimate Interests - for service improvement and user understanding).
• Non-personally identifiable information, exclusively owned by asbalifecare.com, may be used in an aggregated or non-personally identifiable form for internal research, statistical analysis, and business intelligence purposes, including those for determining the number of visitors and transactional details. asbalifecare.com may sell or otherwise transfer such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates (Legitimate Interests - for business analysis and improvement).
• Dealing with requests, enquiries, complaints, or disputes and other customer care-related activities, including those arising out of the Users' request of the Services and all other general administrative and business purposes (Contract Performance, Legitimate Interests - for customer support and business operations).
• In case of any contests conducted by asbalifecare.com in which the User participates, the User Information may be used for prize fulfillment and other aspects of any contest or similar offering (Consent, Contract Performance).
• Communicate any changes in our services, this Privacy Policy, or the Terms of Use to the Users (Legal Obligation, Legitimate Interests - to keep users informed).
• Verification of identity of Users and perform checks to prevent frauds (Legal Obligation, Legitimate Interests - for security and fraud prevention).
• Investigating, enforcing, resolving disputes, and applying our Terms of Use and Privacy Policy, either ourselves or through third-party service providers (Legal Obligation, Legitimate Interests - for legal compliance and dispute resolution).
• Improving the safety and security of our Platform and services (Legitimate Interests - for platform security).

5. With Whom We Share Your Information:

5.1. We do not sell, rent, or exchange any personally identifiable information that You provide to Us through this Platform with any third party for commercial reasons, except as described in this Privacy Policy. However, we engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). Through your use of the asbalifecare.com services, you consent to our collection and transfer of your information to our payment service partner websites and third-party service providers for these limited purposes.

5.2. As with any business, it is possible that as our business develops, we might sell or buy other businesses or assets. In such transactions, User/Customer information is typically one of the transferred business assets. Accordingly, in the event that asbalifecare.com, or substantially all of our assets, is acquired by a third party, such information may be one of the assets that is transferred or acquired by a third party. Under such circumstances, asbalifecare.com would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy. You acknowledge that such transfers may occur and that any acquirer of asbalifecare.com may continue to process your personal information as set forth in this Privacy Policy.

5.3. We may share your personal information with the following categories of third parties for the purposes outlined in Section 4:

• Affiliate Companies: For providing integrated services and for marketing purposes (subject to your consent where required).
• Service Providers: Third-party vendors and service providers who assist us in operating our business, providing the Services to you, and performing functions on our behalf, such as delivery partners, IT support providers, marketing and advertising agencies, customer support providers, and analytics providers. We have contracts with these service providers that require them to protect your personal information.
• Healthcare Professionals: For the purpose of verifying the validity and appropriateness of your prescriptions.
• Legal and Regulatory Authorities: When required by law, regulation, legal process, or governmental request, or to protect our rights or the rights of others.
• Analytics Providers: To help us understand how users interact with our Platform and to improve our services. These providers may use cookies and other tracking technologies.

5.4. We may transfer your personal information to countries outside India. Where we transfer your personal information to countries that may not have equivalent data protection laws to India, we will take reasonable steps to ensure that your personal information is protected in accordance with this Privacy Policy and applicable legal requirements. This may include implementing standard contractual clauses or relying on other legally recognized transfer mechanisms.

6. Who Has Access to Your Information:

6.1. Your personally identifiable information can be accessed only on a need-to-know basis by certain asbalifecare.com employees who are designated to carry out your requested activity, and all such employees are bound by strict confidentiality obligations and adhere to internal access control policies and data security protocols.

7. Cookie Policy:

Our Platform uses cookies and other tracking technologies to enhance your browsing experience, personalize content, analyze website traffic, and deliver targeted advertisements. For detailed information about the types of cookies we use, their purpose, and how you can manage your cookie preferences, please refer to our dedicated Cookie Policy available at [asbalifecare.com Cookie Policy]. By continuing to use our Platform, you consent to the use of cookies as described in our Cookie Policy.

8. Links to Third Party Advertisements and Websites:

8.1. The Platform may contain links to third-party advertisements, third-party websites, or any third-party electronic communication services ("Third Party Links") that are operated by third parties and are not controlled by, or affiliated with, or associated with asbalifecare.com unless expressly specified on the Platform.

8.2. If you access any such Third-Party Links, we request that you review the website's privacy policy. We are not responsible for the policies or practices of Third-Party Links, including their data collection practices. We encourage you to be aware when you leave our Platform and to read the privacy statements of each and every website that collects personal information.

9. Security Policy:

9.1. We are committed to ensuring the security of your personal information with Us. asbalifecare.com takes careful precautions to protect Our User's personal information from unauthorized access, improper use or disclosure, or unauthorized modification. To prevent unauthorized access, We have implemented appropriate technical and organizational security measures, including data encryption (using strong encryption protocols like TLS/SSL for data in transit and encryption at rest where appropriate), firewalls, intrusion detection systems, access controls, regular security assessments, and employee training on data protection.

9.2. We store your personally identifiable information on computer servers placed in a controlled and secure environment. While We have taken significant steps to protect your personally identifiable information, no company, including our Platform, can fully eliminate security risks associated with personal information. You hereby acknowledge that asbalifecare.com is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

9.3. In the event of a data breach that is likely to result in a high risk to the rights and freedoms of natural persons, we will notify the affected users and the relevant data protection authorities in accordance with applicable legal requirements.

10. Maintain Confidentiality of Your Prescription:

10.1. We understand the confidential nature of the prescription you provide us to process your medication order, and we treat your prescription as protected health information. We implement specific security measures to safeguard your prescription data.

11. Your Rights Regarding Your Personal Information:

11.1. All the information provided to asbalifecare.com by a User, including any Sensitive Personal Data or Information, is voluntary. Users have the right to withdraw their consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use, but please note that the withdrawal of consent will not be retroactive and may affect our ability to provide certain services to you. To withdraw your consent, please contact us at support@asbalifecare.com.

11.2. You have the following rights regarding your personal information collected and processed by asbalifecare.com:

• Right to Access: You have the right to request confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, to request access to the personal data.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data concerning you.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or you have withdrawn your consent (where processing was based on consent).
• Right to Restriction of Processing: You have the right to request the restriction of the processing of your personal data under certain circumstances, such as when the accuracy of the data is contested, or the processing is unlawful.
• Right to Data Portability: You have the right to receive your personal data, which you have provided to us, in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller without hindrance from us, where the processing is based on consent or on a contract and is carried out by automated means.
• Right to Object: You have the right to object to the processing of your personal data under certain circumstances, including processing for direct marketing purposes or processing based on our legitimate interests.
• Right to Withdraw Consent: Where the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant data protection authority if you believe that our processing of your personal data infringes applicable data protection laws.

11.3. Users can exercise these rights by accessing the "My Profile" section on the Platform or by contacting our Grievance Officer as detailed in Section 15. We may require you to verify your identity before responding to your request.

11.4. If a User has inadvertently submitted any personal information to asbalifecare.com prior to reading this Privacy Policy and the Terms of Use, and such User does not agree with the manner in which such information is collected, stored, or used, then such User can ask asbalifecare.com, by sending an email to support@asbalifecare.com containing the rectification required, whether asbalifecare.com is keeping personal information about such User. Every User is also entitled to require asbalifecare.com to delete and destroy all such information relating to such User (but not other Users) in its possession.

11.5. In case the User does not provide their information or consent for the usage of personal information or subsequently withdraws their consent for the usage of the personal information so collected, asbalifecare.com reserves the right to discontinue the services for which the said information was sought.

12. Data Retention Policy:

12.1. We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or for longer periods as required or permitted by law, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

12.2. The criteria used to determine our retention periods include:

• The duration of your active account with us.
• The length of time necessary to provide you with the services you have requested.
• Any legal or regulatory obligations that require us to retain the data for a specific period.
• Limitation periods for legal claims.
• Our legitimate business interests.

12.3. Once the retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and deletion procedures.

13. Miscellaneous:

13.1. asbalifecare.com does not exercise control over the sites displayed as search results or links from within its services. These other sites may place their own cookies or other files on the Users' computer, collect data, or solicit Personal Information from the Users, for which asbalifecare.com is not responsible or liable. Accordingly, asbalifecare.com does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does asbalifecare.com guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages, or other materials available on such websites. asbalifecare.com encourages the User to read the privacy policies of that website.

13.2. asbalifecare.com shall not be responsible in any manner for the authenticity of the Personal Information or Sensitive Personal Data or Information supplied by the User to asbalifecare.com. If a User provides any information that is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current, or incomplete), or asbalifecare.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, asbalifecare.com has the right to suspend or terminate such account at its sole discretion.

13.3. asbalifecare.com shall not be responsible for any breach of security or for any actions of any third parties that receive Users' Personal Information or events that are beyond the reasonable control of asbalifecare.com, including acts of government, computer hacking, unauthorized access to computer data and storage devices, computer crashes, breach of security and encryption, etc. We will, however, take reasonable steps to mitigate the impact of such events where possible and as required by law.

13.4. The User is responsible for maintaining the confidentiality of the User's account access information and password. The User shall be responsible for all uses of the User's account and password, whether or not authorized by the User. The User shall immediately notify asbalifecare.com of any actual or suspected unauthorized use of the User's account or password.

13.5. asbalifecare.com will communicate with the Users through email and notices posted on the Platform or through other means available through the Service, including text and other forms of messaging. The Users can ask asbalifecare.com, by sending an email to support@asbalifecare.com containing the rectification required.

14. Changes in Privacy Policy:

14.1. asbalifecare.com may update this Privacy Policy at any time, with or without advance notice. We will make reasonable efforts to inform you of any material amendments by email, a prominent notice on the Website/App, or a notification in Your Account. However, it is your responsibility to check the Policy regularly to ensure that you agree with it, and your continued use of the Platform will be deemed to be your acceptance of any changes that we make, even if the same are not directly informed to You by asbalifecare.com. The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised.

14.2. If a User uses the Platform after changes to this Privacy Policy have been implemented, such User hereby provides their consent to the changed Privacy Policy practices.

15. Contact Information:

15.1. If you have any questions about this Privacy Policy, please contact our customer service at support@asbalifecare.com or call +91-94580-39611.

16. Grievance Officer:

16.1. In accordance with the Information Technology Act, 2000, and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Asba Life Care Private Limited.
Ground Floor, 1446, Sarwat, Muzaffarnagar, 251001
Name: Mohammad Kaleem
Email: asbalifecare@gmail.com
Phone: +919458039611
Timing: On all Monday to Saturday between 10 am and 7 pm IST, except public holidays.

By using the asbalifecare.com Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.