Refund, Return, and Cancellation Policy

1.1 asbalifecare.com will offer a full refund under the following specific conditions:

• a. Defective Item: If you receive a product with a manufacturing defect or damage that was not caused by you after delivery. You must report such defects within 3 days of receipt with clear photographic or video evidence of the defect.
• b. Lost or Damaged During Transit: If your ordered item(s) is lost or significantly damaged during transit before delivery. For visibly damaged packaging upon delivery, we recommend refusing acceptance. If you accept a damaged package, please report the damage within 24 hours of receipt with supporting photographic or video evidence.
• c. Past Expiry Date: If the ordered item(s) is past its expiry date upon receipt.

1.2 The mode of refund will generally be the same as the original payment method unless otherwise agreed. The processing time initiated by asbalifecare.com for refunds is typically as follows:

• Credit/Debit Card or Net Banking: 7 to 10 working days for the refund to reflect in your account from the date of initiation by asbalifecare.com. Please note that the processing time may vary depending on your bank.
• Wallets/UPI: 24 to 48 hours for the credit to be available in your wallet/UPI account from the date of initiation by asbalifecare.com.

To request a refund, you must notify Us via email at support@asbalifecare.com or raise a request through the designated section on our Website within the applicable timeframe specified in clause 1.1. Your request must include your order details, a clear explanation of the reason for the refund, and supporting evidence such as photographs or videos where applicable.

asbalifecare.com will verify the refund request within 3 working days from the time of receipt of your complete request and supporting evidence. If the claim is verified as genuine and meets the conditions outlined in this Refund Policy, asbalifecare.com will initiate the refund process. In cases of a refund for a returned product, asbalifecare.com may also initiate a product collection process, in which case You will be required to pack the product(s) securely in the original manufacturer’s packaging for collection. asbalifecare.com will bear the cost of return shipping for refunds approved due to defects, damage during transit (reported within the stipulated time), or expiry.

If You have any queries regarding refunds, please call Our help desk at +91-94580-39611 or email us at support@asbalifecare.com.

asbalifecare.com may allow the return of product(s) under the following specific conditions:

• a. Product(s) does not match Your order: If the product(s) you received is different from what you ordered (e.g., wrong product, wrong strength, wrong quantity). You must report this discrepancy within 3 days of receipt, and the product(s) must be unopened and in their original condition.
• b. Product(s) delivered are past the expiry date: As per the Refund Policy.
• c. Product(s) delivered are damaged in transit: As per the Refund Policy, with adherence to the reporting timeframe and evidence requirements.

1.7 If You have received a product damaged during transit, do not accept the delivery if the packaging is visibly damaged. If you discover the damage after opening the package, you must notify Us within 24 hours of receipt with supporting photographic or video evidence. Such damaged product(s) may be returned for a refund. Replacements are subject to the availability of the product. If a replacement is not available, a full refund will be processed.

1.8 asbalifecare.com will not accept liability for delivery issues, including damage, if You fail to notify Us within the stipulated timeframes mentioned in this policy.

1.9 At its sole discretion, asbalifecare.com may accept the return of non-defective, unopened, and unused products within 3 days of receipt, subject to a deduction of a 20% restocking charge to cover handling and processing costs. You must notify us of such a return request within 3 days of receiving the product(s). The product(s) must be in their original, sealed packaging with all original price tags, labels, barcodes, and the original invoice. asbalifecare.com reserves the right to refuse returns if these conditions are not met. You will be responsible for the return shipping costs for non-defective returns.

1.10 Returns are subject to the following mandatory conditions:

• a. Wrong ordering of product(s) by You does not qualify for returns.
• b. The batch number of the product(s) being returned must match the batch number mentioned on the original invoice.
• c. Returns arising out of a change in prescription do not qualify for returns.
• d. The product(s) being returned must be in their original manufacturer’s packaging, i.e., sealed and complete with all original price tags, labels, barcodes, and the original invoice.
• e. Partially used or consumed product(s) do not qualify for returns.

1.11 Certain categories of products are non-returnable due to hygiene, safety, or regulatory reasons. These include:

• Healthcare devices and products (Injections, Surgical instruments, Health Monitors, Orthopedic Supports): Due to hygiene and safety reasons, these products cannot be returned unless defective or wrongly delivered and reported within the stipulated timeframe.
• Medicines (Temperature-sensitive products - Cold Chain Products): Due to the need to maintain specific storage conditions and ensure efficacy, these products are generally non-returnable unless they were wrongly delivered or expired upon receipt.
• Medicines for which a Patient Assistance Program has been utilized: Products obtained through patient assistance programs are typically non-returnable.
• Any other products marked as "Non-Returnable" on the respective product page.

1.12 asbalifecare.com does not offer replacements or exchanges for the above non-returnable products unless they were wrongly delivered or defective (as per the terms of this policy). asbalifecare.com reserves the right to refuse returns or refunds for certain products, as marked on the respective product pages with specific return/refund conditions.

1.13 To request a return, email Us at support@asbalifecare.com or raise a request through the designated section on our Website within the applicable timeframe (as mentioned above), providing your order details, a clear explanation of the reason for the return, and supporting evidence such as photographs or videos where applicable.

1.14 asbalifecare.com will verify the return request within 3 working days from the time of receipt of your complete request and supporting evidence. Once the claim is verified as genuine and meets the conditions outlined in this Return Policy, asbalifecare.com will initiate the collection of the product(s) to be returned (if applicable). You will be required to pack the product(s) securely in the original manufacturer’s packaging.

1.15 If You have any queries regarding returns, you can reach us at our help desk at +91-94580-39611 or email us at support@asbalifecare.com.

1.16 You can cancel your order for product(s) on the Website within 12 hours of placing the order, provided the order has not yet been shipped. Once an order has been shipped, it cannot be cancelled. To cancel an order, please log in to your account on the Platform and follow the cancellation procedure or contact our customer support at +91-94580-39611 or support@asbalifecare.com. If the order is successfully cancelled before shipment and you have prepaid, a full refund will be processed within the timelines mentioned in the Refund Policy.

1.17 In cases where asbalifecare.com is unable to accept the order due to reasons including but not limited to the non-availability of the product or the quantities ordered by You, inaccuracies or errors in pricing information, or suspicion of fraudulent activity, asbalifecare.com reserves the right to cancel the order without any liability to the Company. In such cases, if you have prepaid, a full refund will be processed within the timelines mentioned in the Refund Policy.

1.18 asbalifecare.com shall also have the right to cancel orders in situations including but not limited to:

• a. Product(s) ordered are suspected to be not for self-consumption but for commercial resale.
• b. Multiple orders placed for the same product at the same address.
• c. Bulk quantities of the same product are ordered.
• d. Invalid or incomplete delivery address provided in the order details.
• e. Any suspicion of fraudulent or malpractice used to place the order.
• f. Any other reason as deemed appropriate by asbalifecare.com.

In such cases of cancellation by asbalifecare.com, you will be notified, and if you have prepaid, a full refund will be processed within the timelines mentioned in the Refund Policy.